Check out the most frequently asked questions below. If you do not get an answer to your question, fill out the form below which will be answered shortly.
How can I buy an activity?
Any activity can be purchased:
- In the online store at estrelaoutdoor.com
- In Manteigas:
Skiparque; Telephone number 963 832 726; mail: firstname.lastname@example.org
Nevão coffee bar: telephone 275 982 139
- Covilhã: Loja Sabores Altaneiros (Serrashopping); Telephone number 937 516 062; mail: email@example.com
How can I book an activity?
The appointment must be made directly by email firstname.lastname@example.org or by phone 960 470 889
In addition to the programs on the website, Estrela Outddor offers other programs?
We plan all types of activities, adjusted to the specifics of each family, group or company. Contact us by email email@example.com or by calling 960 470 889.
Challenge us, you will see that we surprise you!
My company intends to organize a teambuilding activity in Serra da Estrela; Does Estrela Outddor organize turnkey programs?
We have partnerships with several entities, which allows us to organize all types of turnkey programs tailored to your needs. That’s what we’re different about!
Our partners range from training companies that can incorporate a training component into any fun activity, to hotels, transportation companies, restaurants, museums, etc.
Is the company certified by Turismo de Portugal?
The company and the monitors have several certifications either as a company that develops nature and adventure tourism activities or as specialists in climbing, skiing, astronomy, etc.
What is the training and qualification of the monitors?
Our monitors have several certifications:
No. 2332 – Mountaineering (Monitor) – Grade II
Nº 8676 – Climbing (Initiator) – Grade I
Certificate of Professional Aptitude as a Trainer EDF 557910/ 2011 DL (I.E.F.P.).
What clothing and equipment should I use for different activities?
In the description of each activity you will find recommendations on the clothing to use. If you have any questions please contact us by sending mail or by calling 960 470 889.
Regarding the equipment needed for the different activities, in most cases we provide the necessary equipment. We recommend that, if you have one, bring the equipment that we indicate below for the activities that we enumerate:
- Beanie (Autumn and Winter Period)
- Polar Gloves (Autumn and Winter Period)
- Waterproof Gloves (Autumn and Winter Period)
- Mountaineering Pants
- Hiking / Mountaineering Boots
- We advise gaiters for mountaineering, mountaineering and hiking
- Canes (optional)
- Mountain glasses
- Mountaineering backpack (Maximum capacity up to 40 Liters)
And be sure to inquire about weather conditions in advance to avoid unpleasant surprises. But if you are surprised by temperatures and conditions very different from what you expected, talk to our monitors: we are experts in advising and solving problems!
Your website is also in Portuguese and French; do the monitors also speak foreign languages?
Portuguese, French and English are languages that our monitors master.
Are the activities covered by insurance?
All activities are covered by personal accident insurance.
What payment methods do you accept?
We are flexible and modern; we accept any form of payment: cash, ATM, credit card, bank transfer and MBWay at some of the points of sale.
What is the minimum and maximum age to participate?
In the description of each activity you will find indications about the minimum age to participate. If you have any questions please contact us by sending mail or by calling 960 470 889
The activity was reserved, but the weather conditions did not allow the activity to be carried out, how is the return made?
If this situation occurs, we have 2 alternatives:
- We reschedule for another date at your convenience under the same conditions
- We refund the amount to the NIB where the payment was made; in case of refund of the amount, the order must be made by the same mail and by the same person who booked the activity.
Should I bring snow chains or tarpaulins, during the winter period, to be able to circulate safely during my stay in Serra da Estrela?
When weather conditions are adverse, we strongly recommend that you do not venture out alone whether walking or by car.
If there is snow, the roads are passable and there is not much fog, the use of chains is advisable.
But above all, follow the recommendations of the authorities and, if necessary, use specialized guides such as Estrela Outdoor.
Don’t take unnecessary risks and make your stay in Serra da Estrela a safe adventure!