Privacy Policy

1. Scope and Object of the General Conditions of the Store (Terms and Conditions)

1.1. These General Conditions are intended, in the with the order form, and the other elements referred to in them, to regulate the terms and conditions under which the provision of the ONLINE Store SERVICE ESTRELAOUTDOOR, owned by the company Sabores Altaneiros – Aventura e Lazer, lda, with headquarters at Rua Constantino de Freitas, nº 288, 3º 6260 125 in Manteigas, under the unique registration number and identification of a collective person no. 509074898 , with the share capital of € 20,000, hereinafter referred to as “ESTRELAOUTDOOR
R1.2. The Service consists of the provision, through the address of access to the Online Store, which, in addition to providing information regarding a set of products and/or services, allows the User, electronically, to order the products and services disclosed therein, in the terms and conditions described herein
.1.3. The order of products or services must be made by Users aged 18 (eighteen) years or older (individuals under the age of 18 years old (individuals under the age of 18 years must have the authorization of their representatives). The elements and information transmitted by the User will enjoy full legal effects, recognizing the User’s electronic acquisitions, and the User may not claim the lack of signature for non-compliance with the obligations assumed.

2. Product and Content Information

2.1. ESTRELAOUTDOOR will do its best to make sure that the information presented does not contain typographical errors, and will be quickly corrected whenever they occur. If you purchase a product or service that has different characteristics than those presented online, you have the right to resolve the purchase agreement in accordance with the applicable legal terms (right of free resolution – see paragraph 7)
.2.2. ESTRELAOUTDOOR will do its best to send all the products ordered or provide the services requested, but it is possible that, in certain cases and due to causes that are difficult to controlby ESTRELAOUTDOOR, such as human errors or incidences in computer systems, it is not possible to make any of the products or services requested by the User available. If any product is not available after you have placed the order, or the service cannot be provided, you will be notified by email or by phone. At that time you will be presented with the possibility to cancel the order with its refund if you have already made the payment.
2.3. All information about price, products, services, specifications, promotional actions and services may be changed at any time by ESTRELAOUTDOOR.

3. Responsibilities

3.1. All products and services sold in the ESTRELAOUTDOOR Online Store are in accordance with Portuguese Law.
3.2. The Store has adequate levels of security, however ESTRELAOUTDOOR will not be liable for any damages suffered by the User and/or third parties, due to delays, interruptions, errors and suspensions of communications arising from factors outside its control, in particular any deficiencies or failures caused by the communications network or communications services provided by third parties, the computer system, modems, connection software or any computer viruses or arising from downloading through the service of infected files or containing viruses or other properties that may affect your equipment. If for any reason of error of access to the website of the ESTRELAOUTDOOR Online Store there is an inability to provide service, ESTRELAOUTDOOR will not be liable for any damages.
3.3. The consultations of data and information made under this Service, are presumed by the User, disclaiming to ESTRELAOUTDOOR any responsibility arising from the abusive or fraudulent use of the information obtained.
3.4. ESTRELAOUTDOOR shall not be liable for any loss or damage caused by misuse of the Service that is not directly attributable to it by way of serious demeanor or fault.
3.5. ESTRELAOUTDOOR is not liable for damages or damages arising from non-compliance or defective performance of the Service when it is not directly or indirectly attributable to it as intent or serious fault, not being liable in particular for (i) errors, omissions or other inaccuracies relating to the information made available through the Service; (ii) damages caused by the fault of the User or third parties, including infringements of intellectual property, (iii) for non-compliance or defective compliance resulting from compliance with judicial decisions or administrative authorities or (iv) faulty or non-compliance that results from the occurrence of force-for-force situations, i.e. situations of an extraordinary or unpredictable nature outside ESTRELAOUTDOOR and which cannot be controlled by estrelaoutdoor , such as fires, power cuts, explosions, wars, riots, civil insurrections, government decisions, strikes, earthquakes, floods or other natural cataclysms or other situations not controllable by ESTRELAOUTDOOR that prevent or impair compliance with the obligations assumed.
3.6. ESTRELAOUTDOOR does not warran
t that:a) the Service is provided uninterruptedly, is secure, error-free or works infinitely;b)
the quality of any product, service or information obtained through the Service fulfills any user expectations regarding it;c) any mater
ial obtained in any way through the use of the Service is used at your own risk and at your risk , which is solely responsible for any damage caused to your computer system and equipment or for any loss of data resulting from such operation.d) no advice or
information, whether oral or written, obtained by the User from or through the Service shall create any warranty that is not expressed in these General Conditions.
3.7. The User accepts that ESTRELAOUTDOOR cannot be held responsible for any damage, including, but not limited to, damages for loss of profits, data, content, or any other losses (even if it has been previously advised by the User of the possibility of such damages), resulting from:a) the use
or inability to use the Service;b) the
difficulty of obtaining any substitute for goods/services;c)
of unauthorized access or modification to personal databases.

4. Consumer Obligations

4.1. The user undertakes to:a)
Provide correct personal data and address
es;b) Do not use false identitie
s;c) Respect the limits of orders imposed.
4.2. If any of the data is incorrect or insufficient and for this reason there is a delay or impossibility in the processing of the order, or eventual non-delivery, the user is responsible, and ESTRELAOUTDOOR declines any responsibility. In the event that the consumer violates any of these obligations, ESTRELAOUTDOOR reserves the right to delete future purchases, block access to the store, cancel the provision of any other services made available simultaneously by ESTRELAOUTDOOR to the same User; and also not allow your future access to any or all services made available by ESTRELAOUTDOOR.

5. Privacy and Protection of Personal Data

5.1. ESTRELAOUTDOOR guarantees the confidentiality of all data provided by Users.
5.2. The personal data identified in the order form as being mandatory is indispensable to the provision of the Service by ESTRELAOUTDOOR. The omission or inaccuracy of the data provided by the User is your sole and sole responsibility and may give rise to the refusal to provide the Service by ESTRELAOUTDOOR.
5.3. The User’s personal data will be processed and stored electronically and are intended to be used by ESTRELAOUTDOOR in the context of the contractual and/or commercial relationship with the User and, in case of authorization by the User, for the marketing of food products, merchandising products of the company or related to the Serra da Estrela as well as cabazes and vouchers.
5.4. In accordance with the applicable legislation, the User is guaranteed, without additional charges, the right to rectification and updating of his/her personal data upon written request, as well as the right to opposed the use thereof for the purposes provided for in the preceding paragraph, and must contact the entity responsible for the processing of personal data: ESTRELAOUTDOOR.
5.5. The Internet is an open network, so the user’s personal data, other personal information and all content hosted on the Service may circulate on the network without security conditions, even at the risk of being accessible and used by unauthorized third parties for this purpose, and ESTRELAOUTDOOR may not be held responsible for such access and/or use.

6. Cancellation of orders

6.1. At the user’s reque
stThe User may cancel his order by requesting it from ESTRELAOUTDOOR through the telephone number or e-mail referring to the order number, which will be accepted provided that it has not yet been processed. After its processing, ESTRELAOUTDOOR will attempt to deliver it, but the User has the option of not accepting it.
For the purpose of cancellation the User must indicate the following data to ESTRELAOUTDO
OR:a) Order numberb)
NIF with which he made the order eventual delivery addressc
) At the decision of ESTRELAOUTDOOR, reserves the right not to follow up the requests, when it finds any inconsistency in the personal data presented or observes misconduct on the part of the buyer. ESTRELAOUTDOOR reserves the right not to process any order or refund in case there are errors in the amounts

7. Return (Right of Resolution)

7.1. The User, in the event of a consumer, may exercise the right of resolving without being required of any compensation, within 14 (fourteen) days from the day on which the consumer acquires physical possession of the good or service.
To exercise this right, the User may use the draft indicated below, and must indicate all his/her identification data, the subscribed service he/she intends to resolve and the date of subscription. The communication must be made, by letter, by the return of the acquired good, or by another appropriate means and susceptible to proof within the period defined above.
The consumer must within 14 (fourteen) days from the date of communication of the resolution return the goods or to ESTRELAOUTDOOR under the appropriate conditions.
Draft for free resolution form (you must only fill out and return this form if you want to resolve the contract)-
For Al
taneiros Flavors – Aventura e Lazer, ld
aRua Constantino de Freitas, no. 28
8, 3º6260-125 in Man
teigasEmail: geral@estrelaou By present i communicate/communicate (*) that we resolve/resolve (*) of my/our (*) purchase and sale contract relating to the following(s) well(s)/services — Requested
in (*)/received in (*) —Consumer Name(s) — Address of the consumer(s) — Signature of the consumer(s) (only if this form is notified on paper). (*) Cross out what doesn’t matter.
In the case of goods, the packaging must be returned complete, as delivered and accompanied by all documentation received, in particular the following documents: sales invoice and the document proving receipt of the product. The packaging and the documents indicated must be sent free of charge to the following addr
ess:Sabores Altaneiros – Aventura e Lazer
, ldaAlameda Europa
Lote 1Serras
oja 0356200 – 546
CovilhãIf the User chooses other forms of return, the respective costs with shipping costs will be your responsibility.
7.2. Upon receipt of the return on ESTRELAOUTDOOR, the User will be returned the amount corresponding to the amount paid for the order (value of the sales invoice). If you have used a promotional discount code, this amount will not be refunded, i.e. the refund will only be for the amount actually paid.
If the subscription of services is voided, the amount will be refunded upon receipt of the free resolution form signed by the buyer.
7.3. The method of refunding the amount to be returned depends on the payment method used in the respective order. In the case of credit card payments PayPal, they are credited to their accounts. In other cases, when NIB information is provided, a refund is made to the indicated bank account. Otherwise, the refund is made by check to the billing address. The refund is made up to 14 days after receipt of the free resolving will and receipt of the return of the goods.

8. Production or conservation defect

8.1. In case of “defect of production or conservation”, that is, when anomalies are detected in the products received derived from conservation or transport the User should contact ESTRELAOUTDOOR by filling out the form “Exchange Request / Return of the goods” completed, within a maximum of 30 consecutive days from the date of the invoice, t
o the following address: Sabores Alta
neiros-Aventura e Lazer, ldaRua Const
antino de Freitas, n
º 288, 3º; 6260-125 in Butters Or email add
ress: We hereby communicate/communicate(*) that we will return the following (s) well(s) — Requested
at (*)/received in (*) —Consumer Name(s) — Address of the consumer(s) — Signature of the consumer(s) (only if this form is notified on paper). (*) Cross out what doesn’t matter
.8.2. In order for the exchange of the product to be made, the User must ensure that the product is kept in good condition, so that it can be confirmed that the anomaly is due to factors related to the production or marketing of ESTRELAOUTDOOR and not to other factors
8.3. In the absence of any of the elements mentioned above, there will be no exchange, and the product will be resubmitted to the User.

9. intellectual property

9.1. The Store is a registered website and the Service provided by the website itself is the responsibility of ESTRELAOUTDOO
R9.2. You acknowledge that the Service contains confidential information and is protected by copyright and related, industrial property and other applicable laws.
9.3. You acknowledge that any content that is in the advertising, highlight, promotion or mention of any sponsor or advertiser is protected by copyright and related rights laws, industrial property laws and other property protection laws, so any use of such content may only occur under the express permission of its respective owners.
9.4. The User undertakes to fully respect the rights referred to in the preceding paragraph, in particular by refraining from engaging in any acts that may violate the law or such rights, such as reproduction, marketing, transmission or make available to the public of such content or any other unauthorized acts that have the same content spores.

10. Service Security Conditions

10.1. The User undertakes to comply with all applicable legal provisions, in particular, not to engage in or encourage the practice of unlawful or offensive acts of good customs, such as the indiscriminate sending of unsolicited communications (spamming) in violation of the provisions of the legislation applicable to the processing of personal data and advertising communications through automatic calling devices, and must also comply with the rules for the use of the Service , under penalty of suspending or disabling the Service in accordance with paragraph 11
.10.2. The User expressly acknowledges and accepts that the IP Network constitutes a public electronic communications network capable of use by several users, and as such, subject to computer overloads, so ESTRELAOUTDOOR does not guarantee the provision of the Service without interruptions, loss of information or delays.
10.3. ESTRELAOUTDOOR also does not guarantee the provision of the Service in situations of unpredictable overload of systems in which it is supported or of force-greater force (situations of an extraordinary or unpredictable nature, outside the ESTRELAOUTDOOR and which cannot be controlled by the
same). In the event of interruption of the provision of the Service for reasons of unforeseeable overload of the systems on which it is supported, ESTRELAOUTDOOR undertakes to regularize its operation as soon as possible.

11. Suspension and deactivation of the Store Service

11.1. Regardless of any prior or subsequent communication, ESTRELAOUTDOOR may, at any time, and in its sole discretion, discontinue the provision of the Service and or part of the Service to one or all Users.
11.2. ESTRELAOUTDOOR also reserves the right to suspend or immediately terminate access to the Service, in the following cases:a
) When the User does not comply with the conditions of use referred to in point 4 and others referred to in the Genera
l Conditions;b) When ESTRELAOUTDOOR ceases access to the Store, upon prior communication 15 days prior to the date of termination.
11.3. The suspension or termination of the Service by ESTRELAOUTDOOR, in accordance with the preceding issues, does not matter the right of the User or third parties to any compensation or other compensation, and ESTRELAOUTDOOR may not be held liable or in any way taxed, for any consequence resulting from the suspension, cancellation, cancellation of the Service
.11.4. In the situations described above, ESTRELAOUTDOOR will communicate to the User, in advance so that the User can, willingly, safeguard the content of his area of parcel viewing within 3 (three) business days of sending the e-mail or making the information available on the main page of the Service.

12. Communications

12.1. Without prejudice to other forms of communication provided for in these General Conditions, notifications made to the User relating to the Service, including any changes to these General Conditions, may be made to the User’s email address, by SMS or telephone contact.
12.2. You agree to receive any and all communication and/or notification related to the Online Store, to the address, contact telephone number and or email address (“e-mail”) indicated in the order process.
At any time, you may request that you do not receive these communications and/or notifications through the Contact Form or through the option “Do not receive the Newsletter” entered in each Newsletter.

13. Technical Settings

13.1. Without prejudice to the following paragraph, ESTRELAOUTDOOR may change the Service and/or the technical conditions of its provision, as well as its rules of use, and shall disclose to the User such changes at least 15 (fifteen) days in advance.
13.2. The version at every time in force of these General Conditions and their annexes is available on the

14. Communications

14.1. Whenever ESTRELAOUTDOOR deems it necessary or convenient to optimize the browsing experience and/or improve connectivity conditions, it may remotely reformulate network settings.
14.2. Without prejudice to the following paragraphs, and aware of the innovative nature of the Service and the technological developments to which it may be subject, ESTRELAOUTDOOR may change the technical settings of the same whenever this proves convenient to adapt it to any technological developments.
14.3. ESTRELAOUTDOOR does not, however, guarantee the User to make any upgrades or improvements to the Service.
14.4. Some upgrades or new features of the Service may only be available against your payment and/or subscription by you to Specific Conditions of Use.

15. Complaints

15.1. The User may submit any contractual disputes to the arbitration and mediation mechanisms that are or will be legally constituted, as well as to complain to ESTRELAOUTDOOR of acts and omissions that violate the legal provisions applicable to the acquisition of assets.
15.2. The complaint must be submitted within a maximum of thirty (30) days, counted from the knowledge of the facts by the User, being registered in the information systems of ESTRELAOUTDOOR that must decide the complaint and notify the interested party within a maximum of thirty (30) days, from the date of its receipt.

16. Applicable Law

16.1. The Contract is governed by Portuguese law